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What is hpsf.exe?

Part of HP Support Assistant by Hewlett-Packard Company

What is it?

HP Support Assistant is an HP application that helps maintain PC performance and resolve problems through automated updates and tune-ups, built-in diagnostics, and a choice of assistance options. Depending on the version of HP Support Assistant and various settings, HP Support Assistant can be launched through the Windows taskbar.

Description of hpsf.exe from Hewlett-Packard Company

“HP Support Assistant helps you maintain your PC and avoid or resolve problems using automated updates and self-help options. One simple menu guides you to expert support should you need it. And it’s ready to go when you turn on your new HP PC with Windows® 7 or Windows® 8. HP Support Assistant is PC assistance your way. This HP program helps you maintain peak computer performance and resolve problems through automatic updates and tune-ups, built-in diagnostics, and a variety of assistance options. Depending on your PC’s operating system, HP Support Assistant has slightly different menus and capabilities. Computers purchased after October 2012 feature the latest version, but no matter which version you have, you’ll enjoy an easy way to keep your PC running at its best.”

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How does hpsf.exe run?

Process - hpsf.exe is an instance of a running program.

How does hpsf.exe start?

Scheduled task - hpsf.exe is launched automatically by registering itself into the Windows Task Scheduler under the task name '\Hewlett-Packard\HP Support Assistant\PC Health Analysis'. Task Scheduler provides the ability to schedule the launch of programs or scripts at pre-defined times or after specified time intervals or even with event-based triggers.

Scheduled tasks startup - hpsf.exe is launched automatically when a user logs into Windows by registering itself into the Windows Task Scheduler under the task name '\Hewlett-Packard\HP Support Assistant\HP Support Assistant Quick Start'. With Scheduled Tasks, any script, program, or document can be configured to run when a user logs into the PC. These tasks start every time that Windows is booted and runs in the background.

Community

What is the community is seeing?	What is the community is doing?
About 0.2% of all Boost users have the hpsf.exe process running.	Of the 0.2% of hpsf.exe users, 90.0% have disabled it.

How stable is HP Support Assistant?

Based on crash data discovered by Boost, stability is a measure of how sound this particular process and the average percent of times it crashes.

	hpsf.exe0.03%

	Typical program1.26%

Typical file (disk image) location:

C:\Program Files\hewlett-packard\hp support framework\hpsf.exe

Are there other versions of HP Support Assistant?

hpsf.exe - version 7.0.39.15

hpsf.exe - version 7.0.33.6 (this)

hpsf.exe - version 7.0.32.44

hpsf.exe - version 6.1.12.1

hpsf.exe - version 6.0.5.4

hpsf.exe - version 5.2.9.2

hpsf.exe - version 5.1.9.3

hpsf.exe - version 5.1.8.12

hpsf.exe - version 5.1.11.1

What else is related?

hp.supportframework.ui.dll (HP Support Assistant by Hewlett-Packard Company)

hp.supportframework.utilities.dll (HP Support Assistant by Hewlett-Packard Company)

hp.supportassistant.uicontroller.dll (HP Support Assistant by Hewlett-Packard Company)

hp.supportframework.localization.dll (HP Support Assistant by Hewlett-Packard Company)

hphc_service.exe (HP Support Assistant by Hewlett-Packard Company)

hp.supportframework.common.dll (HP Support Assistant by Hewlett-Packard Company)

hp.supportframework.servicemanager.dll (HP Support Assistant by Hewlett-Packard Company)

hphc_service.exe (HP Support Assistant by Hewlett-Packard Company)

hp.supportassistant.localization.dll (HP Support Assistant by Hewlett-Packard Company)

hp.supportassistant.engine.dll (HP Support Assistant by Hewlett-Packard Company)

hpsaupgrade.exe (HP Support Assistant by Hewlett-Packard Company)

hpsa_service.exe (HP Support Assistant by Hewlett-Packard Company)

hp.supportframework.dll (HP Support Assistant by Hewlett-Packard Company)

hp.supportframework.communicator.dll (HP Support Assistant by Hewlett-Packard Company)

hp.supportframework.logging.dll (HP Support Assistant by Hewlett-Packard Company)

hpsfupdater.exe (HP Support Assistant by Hewlett-Packard Company)

hp.supportassistant.common.dll (HP Support Assistant by Hewlett-Packard Company)

hp.supportassistant.servicemanager.dll (HP Support Assistant by Hewlett-Packard Company)

hpsfmsgr.exe (HP Support Assistant by Hewlett-Packard Company)

hpsf_utils.exe (HP Support Assistant by Hewlett-Packard Company)

hpsa_service.exe (HP Support Assistant by Hewlett-Packard Company)

hpodprint.dll (HP Photo Video Solutions by Hewlett-Packard Company)

HP Support Assistant Stability

hpsf.exe crashes or has encountered a critical error 0.8900% of the time.


1.	Error: Stopped responding and was closed (AppHangB1) Details: A problem caused this program to stop interacting with Windows. Occurred: over 6 months ago

What Windows OS versions does this run on?

Windows 8 (6.2.9200.0)

About Hewlett-Packard Company

Hewlett-Packard, commonly referred to as HP, is one of the world’s largest information technology companies and operates in nearly every country. HP specializes More...

www.hp.com

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