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What is hpsf.exe?

Part of HP Support Assistant by Hewlett-Packard Company

What is it?

HP Support Assistant is an HP application that helps maintain PC performance and resolve problems through automated updates and tune-ups, built-in diagnostics, and a choice of assistance options. Depending on the version of HP Support Assistant and various settings, HP Support Assistant can be launched through the Windows taskbar.
Description of hpsf.exe from Hewlett-Packard Company
“HP Support Assistant helps you maintain your PC and avoid or resolve problems using automated updates and self-help options. One simple menu guides you to expert support should you need it. And it’s ready to go when you turn on your new HP PC with Windows® 7 or Windows® 8. HP Support Assistant is PC assistance your way. This HP program helps you maintain peak computer performance and resolve problems through automatic updates and tune-ups, built-in diagnostics, and a variety of assistance options. Depending on your PC’s operating system, HP Support Assistant has slightly different menus and capabilities. Computers purchased after October 2012 feature the latest version, but no matter which version you have, you’ll enjoy an easy way to keep your PC running at its best.”
Download Boost and enjoy your PC. Remove HP Support Assistant and optimize your PC.

How does hpsf.exe run?

Process - hpsf.exe is an instance of a running program. This 64-bit program executes with the privileges as the currently logged in user account. hpsf.exe is executed by the process taskeng.exe (Task Scheduler Engine by Microsoft).

How does hpsf.exe start?

Scheduled task - hpsf.exe is launched automatically by registering itself into the Windows Task Scheduler under the task name '\Hewlett-Packard\HP Support Assistant\PC Health Analysis'. Task Scheduler provides the ability to schedule the launch of programs or scripts at pre-defined times or after specified time intervals or even with event-based triggers.
Scheduled tasks startup - hpsf.exe is launched automatically when a user logs into Windows by registering itself into the Windows Task Scheduler under the task name '\Hewlett-Packard\HP Support Assistant\HP Support Assistant Quick Start'. With Scheduled Tasks, any script, program, or document can be configured to run when a user logs into the PC. These tasks start every time that Windows is booted and runs in the background.

Community

What is the community is seeing?What is the community is doing?
About 0.2% of all Boost users have the hpsf.exe process running.Of the 0.2% of hpsf.exe users, 81.0% have disabled it.
How stable is HP Support Assistant?
Based on crash data discovered by Boost, stability is a measure of how sound this particular process and the average percent of times it crashes.
     hpsf.exe0.03%
Typical program1.26%
How resource intensive is hpsf.exe?
Comparison based on the average resource utilization across all programs.
0.37084% CPU3708428.7%
Average CPU utilization across all programs is 0.00001%.
70.96 MB RAM329.5%
Average private memory utilization across all programs is 21.53 MB.
          480 /min21.3%
Average I/O read and write operations for all programs is 2,253 per minute.
              22 GDI objects14.7%
Average number of GUI GDI and USER objects for all programs is 150.
140 context switches/sec140.0%
Average context switches for all programs is 100 per second.
Typical file (disk image) location:
C:\Program Files\hewlett-packard\hp support framework\hpsf.exe

Are there other versions of HP Support Assistant?

hpsf.exe - version 7.0.39.15 (this)
hpsf.exe - version 7.0.33.6
hpsf.exe - version 7.0.32.44
hpsf.exe - version 6.1.12.1
hpsf.exe - version 6.0.5.4
hpsf.exe - version 5.2.9.2
hpsf.exe - version 5.1.9.3
hpsf.exe - version 5.1.8.12
hpsf.exe - version 5.1.11.1

What modules are loaded?

A module is a dynamic link library (DLL) or an executable file that is loaded into the process. Below is a list of non-system modules that are loaded by HP Support Assistant.
hp.supportframework.communicator.dll (HP Support Assistant by Hewlett-Packard Company)
hp.supportframework.dll (HP Support Assistant by Hewlett-Packard Company)
hp.supportassistant.engine.dll (HP Support Assistant by Hewlett-Packard Company)
hp.supportframework.localization.dll (HP Support Assistant by Hewlett-Packard Company)
hp.supportassistant.uicontroller.dll (HP Support Assistant by Hewlett-Packard Company)
hp.supportframework.utilities.dll (HP Support Assistant by Hewlett-Packard Company)
hp.supportframework.ui.dll (HP Support Assistant by Hewlett-Packard Company)
hpsf_config1.dll (HPSF_Config by Hewlett-Packard Company)

What else is related?

hphc_service.exe (HP Support Assistant by Hewlett-Packard Company)
hp.supportframework.common.dll (HP Support Assistant by Hewlett-Packard Company)
hp.supportframework.servicemanager.dll (HP Support Assistant by Hewlett-Packard Company)
hphc_service.exe (HP Support Assistant by Hewlett-Packard Company)
hp.supportassistant.localization.dll (HP Support Assistant by Hewlett-Packard Company)
hpsaupgrade.exe (HP Support Assistant by Hewlett-Packard Company)
hpsa_service.exe (HP Support Assistant by Hewlett-Packard Company)
hp.supportframework.logging.dll (HP Support Assistant by Hewlett-Packard Company)
hpsfupdater.exe (HP Support Assistant by Hewlett-Packard Company)
hp.supportassistant.common.dll (HP Support Assistant by Hewlett-Packard Company)
hp.supportassistant.servicemanager.dll (HP Support Assistant by Hewlett-Packard Company)
hpsfmsgr.exe (HP Support Assistant by Hewlett-Packard Company)
hpsf_utils.exe (HP Support Assistant by Hewlett-Packard Company)
hpsa_service.exe (HP Support Assistant by Hewlett-Packard Company)
hpodprint.dll (HP Photo Video Solutions by Hewlett-Packard Company)
clipbookdbcomponent.dll (HP Smart Web Printing by Hewlett-Packard Company)
hpswp_operation.dll (HP Smart Web Printing by Hewlett-Packard Company)
hpclipbookdb.dll (HP ClipBook DB component for HP Smart Web Printing by Hewlett-Packard Company)
hpneologger.dll (HP NeoLogger plugin for HP Smart Web Printing by Hewlett-Packard Company)
hpxplogging.dll (HP XPLogging plugin for HP Smart Web Printing by Hewlett-Packard Company)
satelliteenu.dll (HP Smart Web Printing by Hewlett-Packard Company)
rsrcloaderlib.dll (HP Smart Web Printing by Hewlett-Packard Company)

HP Support Assistant Stability

hpsf.exe crashes or has encountered a critical error 0.8900% of the time.
1.  
Error: Stopped working (CLR20r3)
Details: Stopped working
Occurred: over 3 months ago
2.  
Error: Stopped working (CLR20r3)
Details: Stopped working
Occurred: over 3 months ago
3.  
Error: Program crashed (APPCRASH)
Details: Stopped working
Crashing module: wintrust.dll (still researching...)
Occurred: over 3 months ago

What Windows OS versions does this run on?

Windows 7 Home Premium (6.1.7600.0)
Windows Vista (TM) Ultimate (6.1.7600.0)
Windows 7 Professional (6.1.7601.65536)
Windows 7 Home Basic (6.1.7601.65536)
Windows 7 Home Premium (6.1.7601.65536)
Windows 7 Professional (6.1.7601.65536)
Windows 7 Ultimate (6.1.7601.65536)
Windows 8 (6.2.9200.0)
Windows 8 Pro (6.2.9200.0)
Windows 8 Pro with Media Center (6.2.9200.0)

About Hewlett-Packard Company

Hewlett-Packard, commonly referred to as HP, is one of the world’s largest information technology companies and operates in nearly every country. HP specializes More...
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File details

File name: hpsf.exe
Publisher: Hewlett-Packard Company (verified)
Name: HP Support Assistant
Description: HP Support Assistant
Version: 7.0.39.15
Size: 513.41 KB
Original file name: HPSF.exe

Digital certificate

Issued to: Hewlett-Packard Company
Certificate authority: VeriSign
Expiration date: 11/15/2014

Resource utilization

CPU utilization averages
Total CPU: 0.4417262948%
Privileged CPU: 0.0708834291%
User CPU: 0.37084286568745%
Privileged CPU time: 12090545.5 ms
Privileged CPU time /min: 33,500 ms
CPU cycle count: 401,181,062
CPU cycle count /min: 384,812,811
Context switches /sec: 140
Memory utilization averages
Committed memory: 672.46 MB
Peak committed memory: 686.19 MB
Paged memory: 70.96 MB
Peak paged memory: 79.04 MB
Paged system memory: 476.32 KB
Non-paged system memory: 49.97 KB
Working set memory: 34.91 MB
Peak working set memory: 76.41 MB
Min working set memory: 19.65 MB
Private memory: 70.96 MB
Page faults: 54,812
Page faults /min: 3,156
Process I/O averages
Total read operations: 1,106
Read operations /min: 20
Total read transfer: 984.14 KB
Read transfer /min: 27.41 KB
Total write operations: 31
Write operations /min: 4
Total write transfer: 68.49 KB
Write transfer /min: 8 KB
Total other operations: 10,138
Other operations /min: 866
Total other transfer: 138.63 KB
Other Transfer /min: 2.29 KB
GUI Object Averages
GDI objects: 22
Peak GDI objects: 24
USER objects: 20
Peak USER objects: 20
Resources
Handle count average: 552
Thread count average: 14
Thread resource averages
mscorwks.dll
ntdll.dll

Process details

Runs as (owner): User
Integrety level: High
Windows platform: 64-bit
Parent Process
taskeng.exe (Task Scheduler Engine by Microsoft)
Process Commands
"C:\Program Files\Hewlett-Packard\HP Support Framework\HPSF.exe" /L PostRepair 1748ea86-a0c9-4220-853e-7b4a8742ea2c
"C:\Program Files\Hewlett-Packard\HP Support Framework\HPSF.exe" /L TuneupTimer

Scheduled task details

CLSID: {88CD7463-0753-4BC5-9043-328C1E80297F}
Command: \{88CD7463-0753-4BC5-9043-328C1E80297F}

Scheduled tasks startup details

Name: \Hewlett-Packard\HP Support Assistant\HP Assistant Restart

Image hashes

MD5: 0ae2c218a9ab6c16d79160cce55b35fc
SHA-1: 8171b7724743bcb9c67a8fc9720bd9871a7f0e29
SHA-256: 59739ee3bcaa001bce8a53dc4b32cb11c4054d4e937445c2d1d2b4476abc3a6b

PE image details

CLR assembly: Yes
CLR NGENed: No
Langauge*: Microsoft Visual C# / Basic .NET
File packed: Yes
Packed by: Unknown
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