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What is hpsa_service.exe?

Part of HP Support Assistant by Hewlett-Packard Company

What is it?

HP Support Assistant Service for HP Support Assistant is an HP application that helps maintain PC performance and resolve problems through automated updates and tune-ups, built-in diagnostics, and a choice of assistance options. Depending on the version of HP Support Assistant and various settings, HP Support Assistant can be launched through the Windows taskbar.
Description of hpsa_service.exe from Hewlett-Packard Company
HP Support Assistant helps you maintain your PC and avoid or resolve problems using automated updates and self-help options. One simple menu guides you to expert support should you need it. And it’s ready to go when you turn on your new HP PC with Windows® 7 or Windows® 8. HP Support Assistant is PC assistance your way. This HP program helps you maintain peak computer performance and resolve problems through automatic updates and tune-ups, built-in diagnostics, and a variety of assistance options. Depending on your PC’s operating system, HP Support Assistant has slightly different menus and capabilities. Computers purchased after October 2012 feature the latest version, but no matter which version you have, you’ll enjoy an easy way to keep your PC running at its best.
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How does hpsa_service.exe run?

Service - hpsa_service.exe runs as a background Windows service (HP Support Assistant Service). This service runs as the SYSTEM account with extensive privileges on the local computer, and acts as the computer on the network.


What is the community is seeing?What is the community is doing?
About 0.3% of all Boost users have the hpsa_service.exe process running.Of the 0.3% of hpsa_service.exe users, 89.0% have disabled it.
How resource intensive is hpsa_service.exe?
Comparison based on the average resource utilization across all programs.
0.01178% CPU117767.8%
Average CPU utilization across all programs is 0.00001%.
25.27 MB RAM117.3%
Average private memory utilization across all programs is 21.53 MB.
40 context switches/sec40.0%
Average context switches for all programs is 100 per second.
Typical file (disk image) location:
C:\Program Files\hewlett-packard\hp support framework\hpsa_service.exe

Are there other versions of HP Support Assistant?

What modules are loaded?

A module is a dynamic link library (DLL) or an executable file that is loaded into the process. Below is a list of non-system modules that are loaded by HP Support Assistant.

What else is related?

What Windows OS versions does this run on?

Windows 7 Home Premium (6.1.7601.65536)

About Hewlett-Packard Company

Hewlett-Packard, commonly referred to as HP, is one of the world’s largest information technology companies and operates in nearly every country. HP specializes More...
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File details

File name: hpsa_service.exe
Publisher: Hewlett-Packard Company (verified)
Name: HP Support Assistant
Description: HP Support Assistant Service
Size: 83.55 KB
Original file name: HPSA_Service.exe

Digital certificate

Certificate authority: VeriSign

Resource utilization

CPU utilization averages
Total CPU: 0.0124434137%
Privileged CPU: 0.0006666328%
User CPU: 0.01177678095788%
Privileged CPU time: 171.6 ms
Privileged CPU time /min: 0 ms
CPU cycle count: 673,010,254
Context switches /sec: 40
Memory utilization averages
Committed memory: 505.16 MB
Peak committed memory: 510.39 MB
Paged memory: 25.27 MB
Peak paged memory: 27.96 MB
Paged system memory: 206.39 KB
Non-paged system memory: 31.94 KB
Working set memory: 12.49 MB
Peak working set memory: 19.98 MB
Min working set memory: 12.36 MB
Private memory: 25.27 MB
Page faults: 5,991
Page faults /min: 0
Process I/O averages
Total read operations: 28
Total read transfer: 85.02 KB
Total write operations: 6
Total write transfer: 2.43 KB
Total other operations: 1,680
Total other transfer: 8.51 KB
Handle count average: 288
Thread count average: 10
Thread resource averages

Process details

Runs as (owner): System
Integrety level: System
Windows platform: 64-bit
Runs as a service: Yes
Parent Process
Process Command
"C:\Program Files\Hewlett-Packard\HP Support Framework\hpsa_service.exe"

Service details

Name: HP Support Assistant Service

Image hashes

MD5: 170233b8d743efe35f462a5d516b93e3
SHA-1: be7bca1b6adb08c04a316746b31354ef20785359
SHA-256: 469cd3a5de0cb6e7068f3670da95fcf46544546ab72b1a508b3a3ca3b8598802

PE image details

CLR assembly: Yes
Subsystem: Windows Console
Langauge*: Microsoft Visual C# / Basic .NET
File packed: No
Import Table
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