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What is sprtsvc.exe?

Part of SupportSoft sprtsvc by SupportSoft

What is it?

SupportSoft Agent Service is part of the Dell Inc. support product installed with new PCs. It provides you with solutions for common PC questions.
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How does sprtsvc.exe run?

Service - sprtsvc.exe runs as a background Windows service called 'sprtsvc_DellSupportCenter' (SupportSoft Sprocket Service (DellSupportCenter)). This service runs as the SYSTEM account with extensive privileges on the local computer, and acts as the computer on the network. SupportSoft Sprocket Service (DellSupportCenter) runs as a standard Windows service loaded by the Windows Service Controller (services.exe).


What is the community is seeing?What is the community is doing?
About 0.1% of all Boost users have the sprtsvc.exe process running.Of the 0.1% of sprtsvc.exe users, 74.0% have disabled it.
How resource intensive is sprtsvc.exe?
Comparison based on the average resource utilization across all programs.
0.00283% CPU28252.7%
Average CPU utilization across all programs is 0.00001%.
          3.81 MB RAM17.7%
Average private memory utilization across all programs is 21.53 MB.
 40 /min1.8%
Average I/O read and write operations for all programs is 2,253 per minute.
Typical file (disk image) location:
C:\Program Files\dell\dellcomms\bin\sprtsvc.exe

Are there other versions of SupportSoft sprtsvc?

What modules are loaded?

A module is a dynamic link library (DLL) or an executable file that is loaded into the process. Below is a list of non-system modules that are loaded by SupportSoft sprtsvc.

What else is related?

What Windows OS versions does this run on?

Microsoft Windows XP (5.1.2600.196608)
Windows Vista (TM) Home Premium (6.0.6001.65536)
Windows Vista (TM) Home Basic (6.0.6002.131072)
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File details

File name: sprtsvc.exe
Publisher: SupportSoft, Inc. (verified)
Name: SupportSoft sprtsvc
Description: SupportSoft Agent Service
Version: 7.0.1117.0
Size: 197.23 KB

Digital certificate

Issued to: Dell Inc.
Certificate authority: VeriSign
Effective date: 12/15/2006
Expiration date: 1/11/2010

Resource utilization

CPU utilization averages
Total CPU: 0.0032695634%
Privileged CPU: 0.0004442961%
User CPU: 0.00282526731893%
Privileged CPU time: 390 ms
Privileged CPU time /min: 0 ms
CPU cycle count: 1,268,704,560
CPU cycle count /min: 874,639
Memory utilization averages
Committed memory: 93.02 MB
Peak committed memory: 95.76 MB
Paged memory: 3.81 MB
Peak paged memory: 3.85 MB
Paged system memory: 157.91 KB
Non-paged system memory: 7.05 KB
Working set memory: 1.22 MB
Peak working set memory: 6.36 MB
Min working set memory: 368 KB
Private memory: 3.81 MB
Page faults: 15,634
Page faults /min: 11
Process I/O averages
Total read operations: 17
Read operations /min: 1
Total read transfer: 1.3 KB
Read transfer /min: 0 Bytes
Total write operations: 282
Write operations /min: 1
Total write transfer: 30.91 KB
Write transfer /min: 22 Bytes
Total other operations: 1,903
Other operations /min: 1
Total other transfer: 19.51 KB
Other Transfer /min: 14 Bytes
Handle count average: 256
Thread count average: 8
Thread resource averages

Process details

Runs as (owner): System
Integrety level: System
Windows platform: 32-bit
Runs as a service: Yes
Parent Process
Process Command
"C:\Program Files\Dell Support Center\bin\sprtsvc.exe" /service /P DellSupportCenter

Service details

Name: SupportSoft Sprocket Service (DellSupportCenter)
Service name: sprtsvc_DellSupportCenter
Service type: Win32OwnProcess, InteractiveProcess
Description: “SupportSoft Sprocket Service (DellSupportCenter)”

Image hashes

MD5: 777115c9cc675bd98127660712d2f784
SHA-1: 95487ba42ab6d45efc8ba769041bc355ff50b6d9
SHA-256: f9873482beb148e6798643820df1ecdee2642c3793ee27e94ff2d6b9e4ceb2d4

PE image details

File packed: No
Import Table
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