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What is tgsrvc.exe?

Part of SupportSoft Repair Service by SupportSoft

What is it?

SupportSoft Repair Service is part of the Verizon In Home Agent. In-Home Agent is a PC application that provides you with solutions for common FiOS & High Speed Internet questions.
Description of tgsrvc.exe from SupportSoft
In-Home Agent is PC application that provides you with fast, easy solutions for common FiOS & High Speed Internet questions. It's 24/7 support at the click of your mouse! In-Home Agent, best used on your Home PC, provides step by step guided help to manage your FiOS or High Speed Internet service.. FiOS TV: program your remote control, troubleshoot set-top box problems or resolve issues with the media guide, order a replacement remote, quickly look at wiring connections of your devices, troubleshoot picture issues, set up TV parental controls. FiOS & High Speed Internet: add computers to your wireless network, set up email services, troubleshoot connectivity problems, manage your FiOS router, set up WEP & WPA security on your router, optimize network performance.
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How does tgsrvc.exe run?

Service - tgsrvc.exe runs as a background Windows service called 'tgsrvc_verizondm' (SupportSoft Repair Service (verizondm)). This service runs as the SYSTEM account with extensive privileges on the local computer, and acts as the computer on the network. SupportSoft Repair Service (verizondm) runs as a standard Windows service loaded by the Windows Service Controller (services.exe).


What is the community is seeing?What is the community is doing?
About 0.5% of all Boost users have the tgsrvc.exe process running.Of the 0.5% of tgsrvc.exe users, 11.1% have disabled it.
How resource intensive is tgsrvc.exe?
Comparison based on the average resource utilization across all programs.
0.00010% CPU960.2%
Average CPU utilization across all programs is 0.00001%.
     1.64 MB RAM7.6%
Average private memory utilization across all programs is 21.53 MB.
 2 /min0.1%
Average I/O read and write operations for all programs is 2,253 per minute.
Typical file (disk image) location:
C:\Program Files\verizondm\bin\tgsrvc.exe

Are there other versions of SupportSoft Repair Service?

What else is related?

What Windows OS versions does this run on?

Windows Vista (TM) Home Basic (6.0.6001.65536)
Windows Vista (TM) Home Premium (6.0.6002.131072)
Windows 7 Professional (6.1.7600.0)
Windows 7 Ultimate (6.1.7601.65536)
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File details

File name: tgsrvc.exe
Publisher: SupportSoft, Inc. (verified)
Name: SupportSoft Repair Service
Description: SupportSoft Repair Service
Version: 7.0.2077.0
Size: 181.29 KB
Original file name: TGSRVC.EXE

Digital certificate

Issued to: SupportSoft
Certificate authority: VeriSign
Effective date: 3/29/2009
Expiration date: 4/12/2012

Resource utilization

CPU utilization averages
Total CPU: 0.0005657006%
Privileged CPU: 0.0004696820%
User CPU: 0.00009601862572%
Privileged CPU time: 105.3 ms
Privileged CPU time /min: 0 ms
CPU cycle count: 327,894,123
CPU cycle count /min: 1,062,497
Memory utilization averages
Committed memory: 65.13 MB
Peak committed memory: 67.5 MB
Paged memory: 1.64 MB
Peak paged memory: 1.7 MB
Paged system memory: 111.75 KB
Non-paged system memory: 5.13 KB
Working set memory: 1.53 MB
Peak working set memory: 5.57 MB
Min working set memory: 1.44 MB
Private memory: 1.64 MB
Page faults: 2,514
Page faults /min: 7
Process I/O averages
Total read operations: 23
Read operations /min: 1
Total read transfer: 563.02 KB
Read transfer /min: 31 Bytes
Total write operations: 14
Write operations /min: 1
Total write transfer: 1.44 KB
Write transfer /min: 6 Bytes
Total other operations: 540
Other operations /min: 2
Total other transfer: 10.83 KB
Other Transfer /min: 39 Bytes
Handle count average: 134
Thread count average: 9
Thread resource averages

Process details

Runs as (owner): System
Integrety level: System
Windows platform: 32-bit
Runs as a service: Yes
Parent Processes
Process Command
"C:\Program Files\CenturyLink\QuickCare\bin\tgsrvc.exe" /p quickcare

Service details

Name: SupportSoft Repair Service (verizondm)
Service name: tgsrvc_verizondm
Service type: Win32OwnProcess, InteractiveProcess
Description: “SupportSoft Repair Service”

Image hashes

MD5: c09f713c0776a1dc3454b0a506e03856
SHA-1: da53ae176d10d5dcb06988302023ee03af833329
SHA-256: acf4c8937d47e0a0832129a91b48ff1b29451eb836b100b13414dd264fb8557e

PE image details

File packed: No
Import Table
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