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What is sprtsvc.exe?

Part of SupportSoft sprtsvc by SupportSoft

What is it?

SupportSoft Agent Service is part of the Verizon In Home Agent. In-Home Agent is a PC application that provides you with solutions for common FiOS & High Speed Internet questions.
Description of sprtsvc.exe from SupportSoft
In-Home Agent is PC application that provides you with fast, easy solutions for common FiOS & High Speed Internet questions. It's 24/7 support at the click of your mouse! In-Home Agent, best used on your Home PC, provides step by step guided help to manage your FiOS or High Speed Internet service.. FiOS TV: program your remote control, troubleshoot set-top box problems or resolve issues with the media guide, order a replacement remote, quickly look at wiring connections of your devices, troubleshoot picture issues, set up TV parental controls. FiOS & High Speed Internet: add computers to your wireless network, set up email services, troubleshoot connectivity problems, manage your FiOS router, set up WEP & WPA security on your router, optimize network performance.
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How does sprtsvc.exe run?

Service - sprtsvc.exe runs as a background Windows service called 'sprtsvc_verizondm' (SupportSoft Sprocket Service (verizondm)). This service runs as the SYSTEM account with extensive privileges on the local computer, and acts as the computer on the network. SupportSoft Sprocket Service (verizondm) runs as a standard Windows service loaded by the Windows Service Controller (services.exe).


What is the community is seeing?What is the community is doing?
About 0.1% of all Boost users have the sprtsvc.exe process running.Of the 0.1% of sprtsvc.exe users, 86.0% have disabled it.
How resource intensive is sprtsvc.exe?
Comparison based on the average resource utilization across all programs.
0.01089% CPU108905.5%
Average CPU utilization across all programs is 0.00001%.
8.38 MB RAM38.9%
Average private memory utilization across all programs is 21.53 MB.
     100 /min4.4%
Average I/O read and write operations for all programs is 2,253 per minute.
Typical file (disk image) location:
C:\Program Files\verizondm\bin\sprtsvc.exe

Are there other versions of SupportSoft sprtsvc?

What else is related?

What Windows OS versions does this run on?

Windows Vista (TM) Home Basic (6.0.6001.65536)
Windows Vista (TM) Home Premium (6.0.6002.131072)
Windows 7 Professional (6.1.7600.0)
Windows 7 Ultimate (6.1.7601.65536)
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File details

File name: sprtsvc.exe
Publisher: SupportSoft, Inc. (verified)
Name: SupportSoft sprtsvc
Description: SupportSoft Agent Service
Version: 7.0.1470.0
Size: 201.29 KB

Digital certificate

Issued to: SupportSoft
Certificate authority: VeriSign
Effective date: 3/29/2009
Expiration date: 4/12/2012

Resource utilization

CPU utilization averages
Total CPU: 0.0110664700%
Privileged CPU: 0.0001759242%
User CPU: 0.01089054579878%
Privileged CPU time: 5210.43 ms
Privileged CPU time /min: 6 ms
CPU cycle count: 615,869,858
CPU cycle count /min: 15,057,533
Memory utilization averages
Committed memory: 108.94 MB
Peak committed memory: 135.55 MB
Paged memory: 8.38 MB
Peak paged memory: 10.4 MB
Paged system memory: 180.11 KB
Non-paged system memory: 11 KB
Working set memory: 604 KB
Peak working set memory: 13.18 MB
Min working set memory: 264 KB
Private memory: 8.38 MB
Page faults: 27,126
Page faults /min: 33
Process I/O averages
Total read operations: 1,546
Read operations /min: 2
Total read transfer: 3.75 MB
Read transfer /min: 4.71 KB
Total write operations: 2,262
Write operations /min: 3
Total write transfer: 1.61 MB
Write transfer /min: 2.03 KB
Total other operations: 9,440
Other operations /min: 12
Total other transfer: 152.53 KB
Other Transfer /min: 192 Bytes
Handle count average: 338
Thread count average: 7
Thread resource averages

Process details

Runs as (owner): System
Integrety level: System
Windows platform: 32-bit
Runs as a service: Yes
Parent Process
Process Command
"C:\Program Files\CenturyLink\QuickCare\bin\sprtsvc.exe" /service /p quickcare

Service details

Name: SupportSoft Sprocket Service (verizondm)
Service name: sprtsvc_verizondm
Service type: Win32OwnProcess, InteractiveProcess
Description: “SupportSoft Sprocket Service”

Image hashes

MD5: fe52a13b8bb0d246f6316697ceaeb6e2
SHA-1: d4a523958a48d07dd4c3a0bb7aa8b007cfe867d2
SHA-256: deb3c932c21d48aa9dbd6663e8bef9347204f7a5abd0b28ee8dc8c4e4fc26fea

PE image details

File packed: No
Import Table
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