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What is bthelpbrowser.exe?

Part of McciBrowser by Alcatel-Lucent

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How does bthelpbrowser.exe run?

Process - bthelpbrowser.exe is an instance of a running program. This 32-bit program executes with the privileges as the currently logged in user account.

How does bthelpbrowser.exe start?

Startup files (user) run - bthelpbrowser.exe is registered with the run identifier 'UpdateFlow.btbb' and the execution command '"C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpBrowser.exe" -hidden -appkey=btbb "-url=filC://C:\users\user\appdata\Roaming\Motive\btbb\dthupdate\PreUpdate.html?delay=60"' in the Windows registry HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run. Run keys are startup registry keys that are used to launch an application automatically when a user logs into Windows.


What is the community is seeing?What is the community is doing?
About 0.2% of all Boost users have the bthelpbrowser.exe process running.Of the 0.2% of bthelpbrowser.exe users, 15.0% have disabled it.
How resource intensive is bthelpbrowser.exe?
Comparison based on the average resource utilization across all programs.
0.00023% CPU2268.2%
Average CPU utilization across all programs is 0.00001%.
24.47 MB RAM113.6%
Average private memory utilization across all programs is 21.53 MB.
              29 GDI objects19.3%
Average number of GUI GDI and USER objects for all programs is 150.
Typical file (disk image) location:
C:\Program Files\bt broadband desktop help\btbb\bthelpbrowser.exe

What modules are loaded?

A module is a dynamic link library (DLL) or an executable file that is loaded into the process. Below is a list of non-system modules that are loaded by McciBrowser.

What else is related?

What Windows OS versions does this run on?

Windows Vista (TM) Home Premium (6.0.6002.131072)
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File details

File name: bthelpbrowser.exe
Publisher: Alcatel-Lucent (verified)
Name: McciBrowser
Description: mcci+McciBrowser
Version: 6,10,0,15
Size: 1.2 MB
Original file name: McciBrowser.exe

Digital certificate

Certificate authority: VeriSign

Resource utilization

CPU utilization averages
Total CPU: 0.0006251209%
Privileged CPU: 0.0003982969%
User CPU: 0.00022682397473%
Privileged CPU time: 4378.43 ms
Privileged CPU time /min: 0 ms
CPU cycle count: 47,401,714
Memory utilization averages
Committed memory: 229.45 MB
Peak committed memory: 240.43 MB
Paged memory: 24.47 MB
Peak paged memory: 26.34 MB
Paged system memory: 364.91 KB
Non-paged system memory: 22.49 KB
Working set memory: 9.06 MB
Peak working set memory: 48.69 MB
Min working set memory: 8.97 MB
Private memory: 24.47 MB
Page faults: 32,474
Page faults /min: 0
Process I/O averages
Total read operations: 65,497
Total read transfer: 1.93 MB
Total write operations: 893
Total write transfer: 550.01 KB
Total other operations: 57,041
Total other transfer: 992.48 KB
GUI Object Averages
GDI objects: 29
USER objects: 241
Handle count average: 769
Thread count average: 11
Thread resource averages

Process details

Runs as (owner): User
Integrety level: Medium
Windows platform: 32-bit
Process Commands
"C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpBrowser.exe" /APPKEY=btbb /URL=filC:///C:/Program Files/BT Broadband Desktop Help/btbb/OCB/3ab18662-432f-4816-b1d3-238680c370ff/Start.htm?VendorID=btbb,SolutionContext=AutoTelemetry,isHidden=true,ConnectivityRequired=true,flowId=autotelemetry,FlowParams=
"C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpBrowser.exe" -AppKey=btbb -url=httpC://pbttbc.bt.motive.com/portal/smptasks.jsp?taskid=1

Startup files (user) run details

Name: UpdateFlow.btbb
Command: "C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpBrowser.exe" -hidden -appkey=btbb "-url=filC://C:\users\user\appdata\Roaming\Motive\btbb\dthupdate\PreUpdate.html?delay=60"

Network connectivity

TCP: pbttbc.bt.motive.com on port 62295
TCP: pbttbc.bt.motive.com on port 55351
TCP: pbttbc.bt.motive.com on port 57995
TCP: pbttbc.bt.motive.com on port 51447
TCP: pbttbc.bt.motive.com on port 56832
TCP: pbttbc.bt.motive.com on port 60585
TCP: pbttbc.bt.motive.com on port 50944
TCP: pbttbc.bt.motive.com on port 51462
UDP: LISTENING on port 55911
UDP: LISTENING on port 65285
UDP: LISTENING on port 63007
UDP: LISTENING on port 63644

Image hashes

MD5: 937174625d41d2f3ce9d60d513254c7f
SHA-1: f0520093fe394e3448b15be2a95064175ca1eb93
SHA-256: 0d0af73ca2b5e19b548632e491fe6834e7c06269e40a0e2b5fc776e2f6c3e5f5

PE image details

Subsystem: Windows GUI
File packed: No
Import Table
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