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What is sbservice.exe?

Part of RapidStart by Support.com

Download Boost and enjoy your PC. Remove RapidStart and optimize your PC.

How does sbservice.exe run?

Service - sbservice.exe runs as a background Windows service called 'Support.com RapidStart' (Support.com RapidStart). This service runs as the SYSTEM account with extensive privileges on the local computer, and acts as the computer on the network. Support.com RapidStart runs as a program that can be started by the Service Controller and that obeys the service control protocol. This type of service runs in a process by itself.


What is the community is seeing?What is the community is doing?
About 0.5% of all Boost users have the sbservice.exe process running.Of the 0.5% of sbservice.exe users, 55.0% have disabled it.
How resource intensive is sbservice.exe?
Comparison based on the average resource utilization across all programs.
0.00111% CPU11061.6%
Average CPU utilization across all programs is 0.00001%.
188.1 MB RAM873.5%
Average private memory utilization across all programs is 21.53 MB.
     55 /min2.4%
Average I/O read and write operations for all programs is 2,253 per minute.
220 context switches/sec220.0%
Average context switches for all programs is 100 per second.
Typical file (disk image) location:
C:\Program Files\rapidstart\sbservice.exe

Are there other versions of RapidStart?

What modules are loaded?

A module is a dynamic link library (DLL) or an executable file that is loaded into the process. Below is a list of non-system modules that are loaded by RapidStart.

What else is related?

What Windows OS versions does this run on?

Windows 7 Home Premium (6.1.7601.65536)

About Support.com, Inc.

Support.com, Inc. is a US-based computer technology corporation that provides online tech support. Support.com provides online computer support to consumers and More...
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File details

File name: sbservice.exe
Publisher: Support.com, Inc. (verified)
Name: RapidStart
Description: RapidStart Application Helper
Size: 1.88 MB
Original file name: sbService.exe

Digital certificate

Issued to: Support.com
Certificate authority: VeriSign
Effective date: 7/1/2010
Expiration date: 7/12/2013

Resource utilization

CPU utilization averages
Total CPU: 0.0014585965%
Privileged CPU: 0.0003524338%
User CPU: 0.00110616269542%
Privileged CPU time: 108779.5 ms
Privileged CPU time /min: 272 ms
CPU cycle count: 1,787,447,816
CPU cycle count /min: 1,441,398,317
Context switches /sec: 220
Memory utilization averages
Committed memory: 301.47 MB
Peak committed memory: 306.18 MB
Paged memory: 188.1 MB
Peak paged memory: 188.1 MB
Paged system memory: 329.72 KB
Non-paged system memory: 39.23 KB
Working set memory: 193.35 MB
Peak working set memory: 193.35 MB
Min working set memory: 26.59 MB
Private memory: 188.1 MB
Page faults: 2,295,650
Page faults /min: 5,732
Process I/O averages
Total read operations: 464
Read operations /min: 1
Total read transfer: 6.54 MB
Read transfer /min: 16.72 KB
Total write operations: 4,006
Write operations /min: 10
Total write transfer: 33.92 MB
Write transfer /min: 86.71 KB
Total other operations: 4,927,232
Other operations /min: 12,302
Total other transfer: 10.17 MB
Other Transfer /min: 25.99 KB
Handle count average: 11,050
Thread count average: 18
Thread resource averages

Process details

Runs as (owner): System
Integrety level: System
Windows platform: 64-bit
Runs as a service: Yes
Parent Process
Child Process
Process Command
"C:\Program Files\Support.com RapidStart\sbService.exe" /Support.com RapidStart /www /RapidStart_SDC /Support.com /RapidStart

Service details

Name: Support.com RapidStart
Service type: Win32OwnProcess
Description: “Support.com RapidStart”

Network connectivity

UDP: LISTENING on port 49152

Image hashes

MD5: 88f621a659319225a66fe0fda55a6ad4
SHA-1: 8e98bbb64d69b961f7a3110b1e159ef29017713b

PE image details

File packed: Yes
Packed by: Unknown
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