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What is servicepointservice.exe?

Part of Client Gateway 4.1.15 by Radialpoint SafeCare

Description of servicepointservice.exe from Radialpoint SafeCare
We know that over 95% of technical issues can be resolved remotely. But we also know that sometimes, nothing but on-site will do. And when that happens, you want to be able to deploy On Site support that has fully automated and integrated work flow and agent management, provides a single view to manage one customer relationship, and is cost effective and scaled to your footprint. So, whether your customers want to hang a TV, install and configure a home theatre system, set up a wireless network or get desktop support and server management – only Radialpoint offers this capability as a fully integrated piece of a complete Technical Support offering.
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How does servicepointservice.exe run?

Service - servicepointservice.exe runs as a background Windows service called 'ServicepointService' (ServicepointService). This service runs as the SYSTEM account with extensive privileges on the local computer, and acts as the computer on the network. ServicepointService runs as a program that can be started by the Service Controller and that obeys the service control protocol. This type of service runs in a process by itself.

Community

What is the community is seeing?What is the community is doing?
About 0.1% of all Boost users have the servicepointservice.exe process running.Of the 0.1% of servicepointservice.exe users, 20.0% have disabled it.
How resource intensive is servicepointservice.exe?
Comparison based on the average resource utilization across all programs.
0.00039% CPU3855.8%
Average CPU utilization across all programs is 0.00001%.
9.34 MB RAM43.4%
Average private memory utilization across all programs is 21.53 MB.
 41 /min1.8%
Average I/O read and write operations for all programs is 2,253 per minute.
Typical file (disk image) location:
C:\Program Files\windstream\service agent\servicepointservice.exe

What else is related?

What Windows OS versions does this run on?

Windows Vista (TM) Home Premium (6.0.6002.131072)
Windows 7 Ultimate (6.1.7601.65536)
Windows 8 Pro with Media Center (6.2.9200.0)
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File details

File name: servicepointservice.exe
Publisher: Radialpoint SafeCare Inc. (verified)
Name: Client Gateway 4.1.15
Version: 4.1.15.56970
Size: 9.84 MB

Digital certificate

Issued to: Radialpoint
Certificate authority: VeriSign
Effective date: 6/10/2010
Expiration date: 7/10/2013

Resource utilization

CPU utilization averages
Total CPU: 0.0007543535%
Privileged CPU: 0.0003687728%
User CPU: 0.00038558073491%
Privileged CPU time: 10982.47 ms
Privileged CPU time /min: 10 ms
CPU cycle count: 35,855,632
CPU cycle count /min: 90,093,377
Memory utilization averages
Committed memory: 124.78 MB
Peak committed memory: 136.59 MB
Paged memory: 9.34 MB
Peak paged memory: 10.53 MB
Paged system memory: 153.62 KB
Non-paged system memory: 16.33 KB
Working set memory: 8.44 MB
Peak working set memory: 19 MB
Min working set memory: 5.11 MB
Private memory: 9.34 MB
Page faults: 92,748
Page faults /min: 47
Process I/O averages
Total read operations: 18,558
Read operations /min: 13
Total read transfer: 27.47 MB
Read transfer /min: 18.47 KB
Total write operations: 59,249
Write operations /min: 28
Total write transfer: 13.75 MB
Write transfer /min: 7.91 KB
Total other operations: 120,944
Other operations /min: 98
Total other transfer: 1.68 MB
Other Transfer /min: 1.34 KB
Resources
Handle count average: 530
Thread count average: 45
Thread resource averages
ntdll.dll
advapi32.dll
ntdll.dll
sechost.dll

Process details

Runs as (owner): System
Integrety level: System
Windows platform: 32-bit
Runs as a service: Yes
Parent Processes
Process Command
"C:\Program Files\Windstream\Service Agent\ServicepointService.exe"

Service details

Name: ServicepointService
Service type: Win32OwnProcess

Network connectivity

TCP: localhost on port 49159

Image hashes

MD5: 9910f4097eecbf561b257d614adef09a
SHA-1: b3e8c29dfc933feba983f25c5638bb40c6e5de98
SHA-256: a0f80f28634dc5709b003cfb4f2f29c032c02d2e3e422a6d916b711e31d18b9b

PE image details

Subsystem: Windows GUI
File packed: No
Import Table
advapi32.dll
comdlg32.dll
crypt32.dll
dbghelp.dll
gdi32.dll
imagehlp.dll
iphlpapi.dll
kernel32.dll
ole32.dll
oleacc.dll
psapi.dll
rpcrt4.dll
shell32.dll
shlwapi.dll
user32.dll
userenv.dll
version.dll
wininet.dll
winspool.drv
wintrust.dll
wtsapi32.dll
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