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What is sprtcmd.exe?

Part of SupportSoft sprtcmd by SupportSoft

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How does sprtcmd.exe run?

Process - sprtcmd.exe is an instance of a running program. This 32-bit program executes with the privileges as the currently logged in user account. sprtcmd.exe is executed by the process explorer.exe (Windows Explorer by Microsoft).

How does sprtcmd.exe start?

Startup files (all users) run - sprtcmd.exe is registered with the run identifier 'netxpert' and the execution command '"C:\Program Files\Airtel NetXpert\bin\sprtcmd.exe" /P netxpert' in the Windows registry HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run. Run keys are startup registry keys that are used to launch an application automatically when any Windows user logs into Windows.


What is the community is seeing?What is the community is doing?
About 0.1% of all Boost users have the sprtcmd.exe process running.Of the 0.1% of sprtcmd.exe users, 91.0% have disabled it.
How resource intensive is sprtcmd.exe?
Comparison based on the average resource utilization across all programs.
0.00431% CPU43056.5%
Average CPU utilization across all programs is 0.00001%.
10.62 MB RAM49.3%
Average private memory utilization across all programs is 21.53 MB.
          560 /min24.9%
Average I/O read and write operations for all programs is 2,253 per minute.
         13 GDI objects8.7%
Average number of GUI GDI and USER objects for all programs is 150.
Typical file (disk image) location:
C:\Program Files\airtel netxpert\bin\sprtcmd.exe

Are there other versions of SupportSoft sprtcmd ?

What modules are loaded?

A module is a dynamic link library (DLL) or an executable file that is loaded into the process. Below is a list of non-system modules that are loaded by SupportSoft sprtcmd .

What else is related?

What Windows OS versions does this run on?

Windows Vista (TM) Home Basic (6.0.6001.65536)
Windows 7 Professional (6.1.7600.0)
Windows 7 Ultimate (6.1.7601.65536)
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File details

File name: sprtcmd.exe
Publisher: SupportSoft, Inc. (verified)
Name: SupportSoft sprtcmd
Version: 7.0.1470.0
Size: 201.29 KB

Digital certificate

Issued to: SupportSoft
Certificate authority: VeriSign
Effective date: 3/30/2009
Expiration date: 4/13/2012

Resource utilization

CPU utilization averages
Total CPU: 0.0045427100%
Privileged CPU: 0.0002370619%
User CPU: 0.00430564807832%
Privileged CPU time: 8283.65 ms
Privileged CPU time /min: 10 ms
CPU cycle count: 1,012,444,210
CPU cycle count /min: 51,464,229
Memory utilization averages
Committed memory: 143.71 MB
Peak committed memory: 170.32 MB
Paged memory: 10.62 MB
Peak paged memory: 12.45 MB
Paged system memory: 228.91 KB
Non-paged system memory: 17.42 KB
Working set memory: 3.03 MB
Peak working set memory: 13.82 MB
Min working set memory: 452 KB
Private memory: 10.62 MB
Page faults: 50,529
Page faults /min: 62
Process I/O averages
Total read operations: 20,653
Read operations /min: 25
Total read transfer: 7.31 MB
Read transfer /min: 9.18 KB
Total write operations: 2,684
Write operations /min: 3
Total write transfer: 1.55 MB
Write transfer /min: 1.94 KB
Total other operations: 46,800
Other operations /min: 57
Total other transfer: 464.21 KB
Other Transfer /min: 583 Bytes
GUI Object Averages
GDI objects: 13
Peak GDI objects: 14
USER objects: 22
Peak USER objects: 24
Handle count average: 555
Thread count average: 19
Thread resource averages

Process details

Runs as (owner): User
Integrety level: Medium
Windows platform: 32-bit
Parent Process
Process Command
"C:\Program Files\CenturyLink\QuickCare\bin\sprtcmd.exe" /P QuickCare

Startup files (all users) run details

Name: HelpCenter4.1
Command: C:\Program Files\BellSouth Application Management\HelpCenter40b\bin\sprtcmd.exe /P HelpCenter4.1

Image hashes

MD5: b39dd5aa5f0b86772ede06c190301177
SHA-1: b80f11dafe0725bdc8408ceb2ea7bbf1eba6f547
SHA-256: bf1cba752a89745e427bab6eb4e21073beb0c6411b33d91b792dd23ced5926df

PE image details

File packed: No
Import Table
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