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What is msra.exe?

Part of Windows Remote Assistance by Microsoft

What is it?

Windows Remote Assistance is a convenient way for someone you trust, such as a friend or technical support person, to connect to your computer and walk you through a solution—even if that person isn't nearby.
Description of msra.exe from Microsoft
Computer users, particularly users without much technical expertise, often have configuration problems or usage questions that are difficult for a support professional to diagnose and fix over the phone. Remote Assistance (RA) solves these problems by enabling support personnel to view the user’s desktop in real time. The user seeking assistance can demonstrate the nature of the problem to the support person. This is a quicker and more efficient way to communicate a problem than using words or e-mail. If necessary, the user can also give the support person permission to assume shared interactive control of the user’s computer to show the user how to resolve the problem. The result of using Remote Assistance is faster problem resolution, an improved support experience, and a lower Total Cost of Ownership (TCO) for supporting end users in large, corporate environments.
(msra.exe is a system file that is installed with Windows)
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How does msra.exe run?

Process - msra.exe is an instance of a running program. This 32-bit program executes with the privileges as the currently logged in user account. msra.exe is executed by the process explorer.exe (Windows Explorer by Microsoft).


What is the community is seeing?What is the community is doing?
About 0.4% of all Boost users have the msra.exe process running.Of the 0.4% of msra.exe users, less than 1% have disabled it.
How resource intensive is msra.exe?
Comparison based on the average resource utilization across all programs.
0.06338% CPU633791.0%
Average CPU utilization across all programs is 0.00001%.
          2.35 MB RAM10.9%
Average private memory utilization across all programs is 21.53 MB.
69 GDI objects46.0%
Average number of GUI GDI and USER objects for all programs is 150.
Typical file (disk image) location:

What else is related?

What Windows OS versions does this run on?

Windows Vista Ultimate (6.0.6002.131072)

About Microsoft Corporation

Microsoft, founded in 1975 by Bill Gates and Paul Allen, is a veteran software company, best known for its Microsoft Windows operating system and the Microsoft More...
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File details

File name: msra.exe
Publisher: Microsoft Corporation (verified)
Name: Windows Remote Assistance
Description: Microsoft® Windows® Operating System
Version: 6.0.6000.16386 (vista_rtm.061101-2205)
Product version: 6.0.6000.16386
Size: 454 KB
Original file name: msra.exe.mui
Windows file protection: Yes

Resource utilization

CPU utilization averages
Total CPU: 0.1056318366%
Privileged CPU: 0.0422527346%
User CPU: 0.06337910194618%
Total CPU time: 100 ms
Total CPU time /min: 0 ms
Privileged CPU time: 40.06 ms
Privileged CPU time /min: 0 ms
User CPU time: 60.09 ms
User CPU time /min: 0 ms
Memory utilization averages
Committed memory: 62.6 MB
Peak committed memory: 62.66 MB
Paged memory: 2.35 MB
Peak paged memory: 2.35 MB
Paged system memory: 119.82 KB
Non-paged system memory: 3.38 KB
Working set memory: 5.52 MB
Peak working set memory: 5.56 MB
Min working set memory: 5.52 MB
Private memory: 2.35 MB
Page faults: 1,474
Page faults /min: 0
GUI Object Averages
GDI objects: 69
USER objects: 27
Handle count average: 69
Thread count average: 2

Process details

Runs as (owner): User
Windows platform: 32-bit
Parent Process
Process Command

Image hashes

MD5: 3141224eeba075bc085175e60cd14782
SHA-1: 34a1bb6b4f0409b81c9a6685f3f9ed27d12e7f58
SHA-256: c87d33435a342b64392658c11ca4e46d1ec87687b9ff85e16e3bd7d7b2953495

PE image details

File entropy: 6.49743
File packed: No
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