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What is bomgar-scc.exe?

Part of Bomgar Support Customer Client by Bomgar

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How does bomgar-scc.exe run?

Service - bomgar-scc.exe runs as a background Windows service called 'bomgar-ps-1345741513-1351965580' (Bomgar Jump Client [1345741513-1351965580]). This service runs as the SYSTEM account with extensive privileges on the local computer, and acts as the computer on the network. Bomgar Jump Client [1345741513-1351965580] runs as a program that can be started by the Service Controller and that obeys the service control protocol. This type of service runs in a process by itself.


What is the community is seeing?What is the community is doing?
About 0.2% of all Boost users have the bomgar-scc.exe process running.Of the 0.2% of bomgar-scc.exe users, 18.0% have disabled it.
How resource intensive is bomgar-scc.exe?
Comparison based on the average resource utilization across all programs.
0.00001% CPU83.4%
Average CPU utilization across all programs is 0.00001%.
          5.49 MB RAM25.5%
Average private memory utilization across all programs is 21.53 MB.
     135 /min6.0%
Average I/O read and write operations for all programs is 2,253 per minute.
              18 GDI objects12.0%
Average number of GUI GDI and USER objects for all programs is 150.
Typical file (disk image) location:

What else is related?

What Windows OS versions does this run on?

Windows 7 Professional (6.1.7601.65536)
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File details

File name: bomgar-scc.exe
Publisher: Bomgar (verified)
Name: Bomgar Support Customer Client
Description: Bomgar Support Customer Client
Version: 12.2.4 (38354)
Size: 6.01 MB

Digital certificate

Certificate authority: VeriSign
Effective date: 6/4/2012
Expiration date: 12/31/2013

Resource utilization

CPU utilization averages
Total CPU: 0.0000195039%
Privileged CPU: 0.0000111683%
User CPU: 0.00000833560106%
Privileged CPU time: 149378.76 ms
Privileged CPU time /min: 6 ms
CPU cycle count: 772,532,198
CPU cycle count /min: 82,150,714
Memory utilization averages
Committed memory: 80.61 MB
Peak committed memory: 89.95 MB
Paged memory: 5.49 MB
Peak paged memory: 5.69 MB
Paged system memory: 147.64 KB
Non-paged system memory: 14.38 KB
Working set memory: 2.9 MB
Peak working set memory: 16.57 MB
Min working set memory: 1.75 MB
Private memory: 5.49 MB
Page faults: 468,565
Page faults /min: 17
Process I/O averages
Total read operations: 3,700,494
Read operations /min: 131
Read transfer /min: 496.56 KB
Total write operations: 109,485
Write operations /min: 4
Total write transfer: 312.98 MB
Write transfer /min: 11.35 KB
Total other operations: 5,863,881
Other operations /min: 208
Total other transfer: 22.5 MB
Other Transfer /min: 836 Bytes
GUI Object Averages
GDI objects: 18
Peak GDI objects: 26
USER objects: 9
Peak USER objects: 9
Handle count average: 365
Thread count average: 7
Thread resource averages

Process details

Runs as (owner): System
Integrety level: System
Windows platform: 64-bit
Runs as a service: Yes
System Tray: Yes
Parent Processes
Child Process
Process Commands
"C:\ProgramData\bomgar-scc-00000000503662C5\bomgar-scc.exe" -pinned drone
"C:\ProgramData\bomgar-scc-00000000503662C5\bomgar-scc.exe" -pinned elevated

Service details

Name: Bomgar Jump Client [1345741513-1351965580]
Service name: bomgar-ps-1345741513-1351965580
Service type: Win32OwnProcess
Description: “This service is used by the Bomgar Jump Client. Please see http://www.bomgar.com/ for more information.”

Network connectivity

TCP: support.adv-tech.com on port 58756

Image hashes

MD5: 7da3bd7b06459891aee8cdbda41d789e
SHA-1: 8a4427c295daa656bf4f527fb7fde7edce883184

PE image details

CLR assembly: Yes
Langauge*: Microsoft Visual C# / Basic .NET
File packed: No
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