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What is helpctr.exe?

Part of Microsoft Help and Support Center by Microsoft

What is it?

The Help and Support Center in the Windows® XP operating system represents a significant milestone in delivering a single resource for Online Help, support, tools, how to articles, and other resources.
Description of helpctr.exe from Microsoft
The Help and Support Center in the Windows® XP operating system represents a significant milestone in delivering a single resource for Online Help, support, tools, how to articles, and other resources. Extensive Online Help is accessible via Search, the Index, or the table of contents. Plus it's easy to get Help from an online Microsoft support professional, trade questions and answers with other Windows XP users on Windows newsgroups, or use Remote Assistance to have a friend, co-worker, or Helpdesk professional assist you.
(helpctr.exe is a system file that is installed with Windows)
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How does helpctr.exe run?

Process - helpctr.exe is an instance of a running program. This 32-bit program executes with the privileges as the currently logged in user account.


What is the community is seeing?What is the community is doing?
About 0.4% of all Boost users have the helpctr.exe process running.Of the 0.4% of helpctr.exe users, 82.0% have disabled it.
How resource intensive is helpctr.exe?
Comparison based on the average resource utilization across all programs.
0.05519% CPU551901.2%
Average CPU utilization across all programs is 0.00001%.
17.78 MB RAM82.6%
Average private memory utilization across all programs is 21.53 MB.
18,020 /min799.8%
Average I/O read and write operations for all programs is 2,253 per minute.
190 GDI objects126.7%
Average number of GUI GDI and USER objects for all programs is 150.
440 context switches/sec440.0%
Average context switches for all programs is 100 per second.
Typical file (disk image) location:

Are there other versions of Microsoft Help and Support Cen...?

Why are multiple of the same versions listed?

What modules are loaded?

A module is a dynamic link library (DLL) or an executable file that is loaded into the process. Below is a list of non-system modules that are loaded by Microsoft Help and Support Center.

What else is related?

What Windows OS versions does this run on?

Microsoft Windows XP (5.1.2600.196608)
Windows 7 Home Premium (6.1.7601.65536)

About Microsoft Corporation

Microsoft, founded in 1975 by Bill Gates and Paul Allen, is a veteran software company, best known for its Microsoft Windows operating system and the Microsoft More...
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File details

File name: helpctr.exe
Publisher: Microsoft Corporation (verified)
Name: Microsoft Help and Support Center
Description: Microsoft® Windows® Operating System
Version: 5.1.2600.5512 (xpsp.080413-2108)
Product version: 5.1.2600.5512
Size: 751 KB
Original file name: HELPCTR.EXE
Windows file protection: Yes

Resource utilization

CPU utilization averages
Total CPU: 0.0571400369%
Privileged CPU: 0.0019499142%
User CPU: 0.05519012270006%
Privileged CPU time: 2437.5 ms
Privileged CPU time /min: 697 ms
Context switches /sec: 440
Memory utilization averages
Committed memory: 123.14 MB
Peak committed memory: 149.12 MB
Paged memory: 17.78 MB
Peak paged memory: 18.55 MB
Paged system memory: 167.98 KB
Non-paged system memory: 9.06 KB
Working set memory: 9.73 MB
Peak working set memory: 29.18 MB
Min working set memory: 1.1 MB
Private memory: 17.78 MB
Page faults: 15,598
Page faults /min: 4,318
Process I/O averages
Total read operations: 1,898
Read operations /min: 578
Total read transfer: 6.59 MB
Read transfer /min: 2.06 MB
Total write operations: 1,040
Write operations /min: 323
Total write transfer: 1.72 MB
Write transfer /min: 538.48 KB
Total other operations: 6,642
Other operations /min: 1,841
Total other transfer: 396.79 KB
Other Transfer /min: 104.82 KB
GUI Object Averages
GDI objects: 190
USER objects: 88
Handle count average: 369
Thread count average: 7
Thread resource averages

Process details

Runs as (owner): User
Integrety level: Undefined
Windows platform: 32-bit
Parent Process
Child Process
Process Commands
"C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe" -FromHCP -url "hcC://system/netdiag/dglogs.htm"
"C:\WINDOWS\pchealth\helpctr\binaries\helpctr.exe" -mode hcC://system/sysinfo/msinfo.xml

Network connectivity

Windows Firewall allowed program: Yes

Image hashes

MD5: b32a4db8fa8ba07afb1e86f8c9fb852e
SHA-1: 59bc827ff8add4c1fd1aa977716ad32c37727050
SHA-256: c72302fc8499940d2db9f4a3796728be345c5714b201567e25bc47fd42c6f27b

PE image details

Subsystem: Windows GUI
Langauge*: Microsoft Visual C++
File entropy: 6.16420
File packed: No
Import Table
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